Parallel Media Encoder Parallel Media Encoder

Refund Policy

Effective October 9, 2026

This policy is in addition to any cancellation, refund, chargeback, warranty or other rights you have under applicable law. It does not limit rights that cannot be waived.

We stand behind Parallel Media Encoder. If you run into a bug, or a combination of settings that doesn't work on your system, we're committed to making it work.

14-Day Refund Guarantee

If you experience an issue with Parallel Media Encoder that we are unable to resolve, you are eligible for a full refund within 14 days of your purchase. Here's how it works:

  • Reach out. Report the problem through our Bug Report form and describe what's going wrong. The file or format you're working with, the settings you're using, and what you expected to happen. Screenshots, log output, or a sample clip help us reproduce it faster.
  • We'll work to fix it. Whether it's a bug or a specific combination of settings that fails on your machine, we'll do our best to get it working for you.
  • If we can't make it work, you get your money back. If we're unable to resolve the issue within the 14-day window, we'll issue a full refund with no hard feelings.

What's Covered

  • Bugs or crashes that prevent Parallel Media Encoder from working as described.
  • Specific setting combinations or source formats that fail on your system and can't be resolved.

What's Not Covered

  • Refund requests made more than 14 days after purchase.
  • Issues caused by hardware or software that doesn't meet the app's stated system requirements (macOS 14.5 or later and Apple Silicon).
  • Change of mind after the software has worked as intended for your use case.

How to Request a Refund

Submit a Bug Report within 14 days of purchase with your order details or invoice reference and a description of the issue. We'll respond promptly and work with you toward a resolution or a refund. Refunds for purchases made on our website are issued through Stripe, back to your original payment method. Refunds for keys bought on Gumroad are processed through Gumroad. Refunds for purchases we invoiced directly are made by us, to your original payment method or as a credit note.